Grievance Policy

A grievance form is written in layman terms and used to help resolve conflicts between professional supports, natural supports, and the consumers receiving such support. The form outlines the actions taken if an issue should occur. Date of conflict, date addressed, how conflict was resolved, and date resolved exist on a grievance form.

Trinity Omniscient Care, Inc. Will make all attempts to resolve any conflict between the recipient of Med waiver, the caregiver of the recipient concerning the recipient, or others, in regard to the recipient of services through the Florida Med waiver program. Conflicts can be addressed through phone conferences or personal meetings..

If conflict continues to be an issue that cannot be resolved through conferences or discussions between Trinity Omniscient Care, Inc. and the complainant the complainant may request a formal grievance and will document the grievance on the grievance log which is to be kept available and accurate at all times. The service support coordinator and APD will be notified of the grievance and may be called upon to help resolve the complaints, APD's assistance will only be utilized if after 30 days of the complaint, no resolution has been agreed upon. The complainant will be provided with the contact person at APD to further review the complaint.

A grievance form consists of the date, recipient's name, complaints name, nature of the complaint, date grievance addressed, date resolved, how the grievance was resolved, if the complaint was satisfied, signatures of all parties involved, and a follow-up date. After all conflicts have been resolved, Trinity Omniscient Care, Inc. Will complete a follow-up to ensure the complainant is satisfied. A grievance form is written in layman's terms that may be understood.

The original grievance form will be kept in the recipient's file. A copy will be attached to the grievance log, and a copy will be forwarded to the WSC, APD, and the complainant.